Returns

1. 14-day return window

You can return your order within 14 days of the date it was delivered to you. Please contact us within this time to start your return. Requests made after 14 days cannot be accepted.

2. What can be returned

We accept returns when

• The bottle is unopened and the safety seal is not broken
• The product is in its original box and in the same condition you received it
• You have your order number or proof of purchase

We cannot accept returns when

• The bottle has been opened or used. For your health and safety, we cannot resell opened products.
• The product was bought from another seller or shop
• The return request is made after 14 days from delivery

These limits do not apply to damaged, wrong or missing items. See the next section.

3. Damaged, wrong or missing items

If your parcel arrives damaged, leaking, with the wrong product, or with something missing, tell us within 48 hours of delivery. Please send:

• Your order number
• Clear photos or a short video of the parcel and the product

Once we confirm the problem, we will send you a replacement for free, or give you a full refund if you prefer. An unboxing video helps us sort things out faster.

4. How to return an item

• Step 1: Message us on WhatsApp at 0331 7547223 or email manupsupport@gmail.com with your name, phone number, order number and the reason for the return.
• Step 2: We will confirm your return and share the address to send it to.
• Step 3: Pack the product safely in its original box and send it to us by courier.
• Step 4: Once it arrives, we will check it and process your refund or replacement.

Please do not send a return without speaking to us first, as we may not be able to match it to your order.

5. Return delivery costs

• If you are returning because you changed your mind, you pay the courier cost to send it back.
• If the item was damaged, wrong or missing, we cover all delivery costs.

6. Refunds

Because orders are paid with Cash on Delivery, we refund you by bank transfer, JazzCash or Easypaisa. Just share your account details with us when we confirm your return.

Refunds are sent within 7 working days of us receiving and checking the returned item. The original delivery charge is not refunded unless the mistake was ours.

7. Cancelling an order

Changed your mind before your order is sent out? Message us as soon as possible and we will cancel it for free. Once the parcel has been handed to the courier, please accept it and follow the return steps above instead of refusing it at the door.

8. Contact us

Have a question about a return or refund? We're happy to help.

• WhatsApp: 0331 7547223
• Email: manupsupport@gmail.com